TERMS & CONDITIONS

Set out below are the booking & cancellations terms and conditions for WEDDINGS & SPECIAL OCCASION STYLING.

BOOKINGS TERMS & CONDITIONS

• Complete booking form & return with relevant deposit, this will be confirmed in writing with invoice. 
• Balance payments are due 1 month prior to wedding/occasion date, unless any additional trials are booked and these payments will be due immediately. Please check your invoice for payment details.
  

TERMS & CONDITIONS for bookings less than 4 weeks prior to wedding/occasion date

• Complete booking form & return with relevant deposit, this will be confirmed in writing with invoice.
• Full invoice payment will be due immediately regardless of when trial/s are booked, if after your trial/s you do not wish to continue with the booking, payment for the trial/s will be retained and the balance refunded to you. If you continue with the booking after your trial/s our standard cancellation terms will apply.

CANCELLATON POLICY (please read carefully as these terms are strictly adhered to)

• 30% of all deposits are non-refundable unless Orchid Indulgence is responsible for cancelltion, this is due to administration costs.
• Cancellations at least 30 working days prior to wedding/occasion date; full payment minus chargeable deposit will be waived, unless trials have been provided, then relevant trial charges as per your tariff will be levied for services completed.
• Bookings cancelled less than 30 working days prior to the wedding/occasion date, irrelevant of trials being completed; a 60% charge of the total invoice will apply.
• Wedding/occasion bookings cancelled less than 15 working days prior to the wedding date, irrelevant of trials being completed; full invoice charges will apply for loss of business and incurred costs.
• Cancellation due to dissatisfaction with trials: our artists are experienced and will make every effort to deal with any issues at the trial/s but they are unable to do this unless clients are honest & open with them. If any issues are still not resolved after proven discussion with the artist at the trial, then clients must contact the Orchid office no later than 24 hrs after the trial or full charges will apply. Not unless there are serious issues and agreed reasonable reasons for dissatisfaction, will any negotiation be considered.

Payment Methods

We accept all of the following payment methods. If you book a course directly from the website you will automatically be taken via the booking process to the relevant payment method screen. For your information, payment options include:

VIA CREDIT/DEBIT CARD

For instant payments we recommend using 'Google Checkout' for secure online payments. All payments are subject to a transaction fee of 3.4% + 15p.

For instant payments we recommend using 'Paypal' for secure online payments. All payments are subject to a transaction fee of 3.4% + 20p.

VIA CHEQUE
Cheques should be made payable to: Orchid Indulgence Ltd. Send to: Orchid Indulgence Ltd, 105 Swann Lane, Cheadle Hulme, Cheshire SK8 7HU

VIA DIRECT BANK TRANSFER

If you have online banking you can pay via a bank transfer directly to our bank account: Bank Account: 81405845 & Sort Code: 40-13-33